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SHERIFF'S OFFICE RESPONDED TO HOLIDAY DOMESTIC 911 CALL/TEXT

SHERIFF'S OFFICE RESPONDED TO HOLIDAY DOMESTIC 911 CALL/TEXT SHERIFF'S OFFICE RESPONDED TO HOLIDAY DOMESTIC 911 CALL/TEXT

TEXTING 911 NOW AVAILABLE   

WOMAN THREATENED, SUSPECT ARRESTED:  A TEXT TO 9-1-1 IS NOW AN OPTION IF YOU CAN'T CALL   

IN AN EMERGENCY   

Deputies respond to emergency originating with a text to 9-1-1

January 3, 2018

Over the holidays, the Henderson County Sheriff’s Office responded to a domestic incident in which an assault had occurred. The victim found herself in a situation where there was a serious concern for her safety and she felt she could not safely call 9-1-1. The 9-1-1 Center received a text from the victim that included an address and the message: ‘My husband is trying to kill me. He won’t let me leave. He has 2 guns.’ Sheriff’s Office telecommunicators were able to dispatch deputies and EMS who safely removed the victim from the situation and transported her to a local hospital for follow up. The suspect was arrested and charged with Assault on a Female.

The Henderson County Sheriff’s Office wants to remind the public that the Text to 9-1-1 option is available in the event individuals are unable to call in an emergency.

Significant benefits of this service include accessibility for members of the community who are hard of hearing, deaf, or speech-impaired. Text to 9-1-1 can also aid in situations when a crime is in progress, a caller is facing domestic abuse, or a caller’s injury is making speech impossible. A good rule of thumb to follow is, “Call if you can, text if you can’t.”

If calling 9-1-1 is not an option: The numbers “911” should be entered in the “To” field and the message should be brief and contain the location of the emergency and the type of help needed. It should be noted, you can make a voice call to 9-1-1 using a wireless phone that does not have a service plan, but you cannot send a text message to 9-1-1 without a service contract that includes texting. Messages are limited to 160 characters and photo/video cannot be sent at this time, although that may change as the technology becomes available. And as always, do not text and drive.

“We take great pride in our accessibility and responsiveness at the Henderson County Sheriff’s Office,” said Sheriff Charles McDonald. “We are thankful this member of the public reached out to us via text so our deputies could curb a quickly escalating situation and provide her with the help she needed. We hope by sharing this incident, the public will be reminded of this lifesaving communication tool we have in our county.”

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