The City of Hendersonville recognized employees for providing exceptional service during the City Council meeting held on February 7, 2019. First, employees selected for the last quarter of 2018 were recognized followed by the announcement of the 2018 MVP of the Year.
For October through December 2018, the Service Excellence Design Team selected the following people as quarterly MVP winners for showing excellence in carrying out their day to day activities. City Manager John Connet gave background on why each person was chosen and Mayor Barbara Volk presented the individuals with a certificate.
Engine 2 responded to a reported gas leak at a residence on Blue Goose Court. An elderly couple stated that when they started their vehicle they noticed an odor of gas. Lieutenant Jon Ward, along with Engineer Paul Kaplan, Firefighter Will Justice and Firefighter Corban Hossley, could have referred the couple to someone else, but decided to fix the gas line so that the couple could drive it to a repair shop. This is a great example of excellent customer service.
Josh Hoard and Alan Cliff of the Public Works Department volunteered to travel to New Bern to assist with Hurricane Florence recovery efforts. They both worked 12-hour days for the week to load debris with the knuckle boom truck. The City appreciates their willingness to assist another municipality in a critical time of need.
After learning that an elderly, handicapped member of the Hendersonville Police Department Reassurance Program was snowed in and couldn't get his wheelchair out, Monica Howard and Amber Glisson jumped in to help. They went to man's house and shoveled out his sidewalk and drive. The Reassurance Program is designed to provide health and welfare check-ins for individuals who are elderly, sick or shut in. These ladies went above and beyond to make sure this program member got the assistance he needed.
In 2018, 140 MVP nominations were submitted and every four months, three were chosen as quarterly MVPs. From these, the Service Excellence Design Team selected the following nomination as the 2018 MVP of the Year. The three Public Works employees will share the honor of MVP of the Year as it was a group effort.
Ms. Cheryl Jones, a Town Forest subdivision resident, called in to thank Chris Merbitz, Miguel Hernandez and Anthony Schaeffer, of the Public Works Department, for going above and beyond. These three men took the time to dance and entertain her daughter while they were performing their normal duties. Ms. Jones’ daughter enjoys seeing the solid waste truck come by her house and this crew took a moment to brighten this little girl’s day.
The MVPs of the Year receive a certificate signed by the Mayor, recognition at the council meeting, a $500 reward, and their names will be included on a plaque. Between the three of them, Chris, Miguel and Anthony received eleven MVP nominations during 2018.
If members of the public experience excellent customer service provided by a City of Hendersonville employee, they are encouraged to recognize them at: https://www.hendersonvillenc.gov/recognize-an-employee
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